FAQ

Creating an account at Rocket Riches Casino is quick and easy. Simply click the 'Sign Up' or 'Register' button on our homepage and follow these steps:Enter your email address and create a secure passwordProvide your personal details including full name, date of birth, and addressSelect your preferred currency (USD, EUR, or Bitcoin)Verify your account via the email we'll send to your inboxComplete any required identity verification stepsThe entire process takes just a few minutes. Once registered, you'll have immediate access to our game library and be eligible for our welcome bonus of up to 20% back daily. For security purposes, make sure to use accurate information that matches your identification documents, as this will be required during the verification process.

Rocket Riches Casino offers a variety of secure payment methods to accommodate different player preferences. Our available deposit and withdrawal options include:Credit/Debit Cards: Visa, MasterCardE-Wallets: Neteller, SkrillPrepaid Cards: PaySafeCardBank TransferCryptocurrencies: Bitcoin (BTC)All transactions are protected with advanced encryption technology to ensure your financial information remains secure. Most deposit methods reflect instantly in your account, while withdrawal processing times vary by method. E-wallets typically process within 24 hours, card withdrawals within 1-3 business days, and bank transfers within 3-5 business days. We support USD and EUR currencies, as well as Bitcoin for those who prefer cryptocurrency transactions.

Rocket Riches Casino's signature promotion is our Daily Cashback offer, which provides you with up to 20% back on your daily losses. Here's how it works:The cashback is calculated based on your net losses over a 24-hour periodYou'll receive 20% of your daily losses back as bonus fundsThe cashback bonus comes with a player-friendly 10x wagering requirementYou must manually claim your cashback within 24 hours after your gaming sessionThe minimum qualifying loss amount is $10For example, if you deposit $100 and lose it all playing slots, you'll be eligible to claim $20 in cashback bonus funds. You would then need to wager that $20 a total of 10 times ($200 in total wagers) before you can withdraw any winnings from the bonus. This daily cashback offer provides regular players with a valuable safety net and extends your playing time even on less fortunate days.

Rocket Riches Casino offers an extensive collection of games from 27 leading software providers, ensuring a diverse and high-quality gaming experience. Our game library includes:Slots: Classic 3-reel slots, video slots, and progressive jackpot games like Unicorn Reels, Gem Splitter, and Back to the 70'sTable Games: Multiple variations of blackjack, roulette, baccarat, and pokerLive Dealer Games: Real-time gaming experiences powered by Evolution GamingSpecialty Games: Scratch cards, keno, and other instant-win optionsOur software providers include industry leaders such as NetEnt, Pragmatic Play, Microgaming, Betsoft, Evolution Gaming, Red Tiger Gaming, and many more. New games are added regularly, and you can filter games by provider, type, or use the search function to find your favorites. All our games are tested for fairness and use random number generators to ensure completely random outcomes.

The Know Your Customer (KYC) verification process at Rocket Riches Casino is a standard security procedure required by our licensing authorities. This process helps prevent fraud and ensures a safe gaming environment. Here's what you need to know:Verification is typically required before your first withdrawal or when reaching certain deposit thresholdsYou'll need to submit clear copies or photos of:A government-issued photo ID (passport, driver's license, or ID card)Proof of address (utility bill or bank statement less than 3 months old)Proof of payment method (photo of credit card showing just the last 4 digits, or screenshot of e-wallet account)Documents can be uploaded directly through your account dashboardVerification is usually completed within 24-48 hoursCompleting verification early in your membership prevents delays when you're ready to withdraw winnings. Rest assured that all your personal information is protected by advanced encryption technology and handled according to strict privacy policies.

Wagering requirements at Rocket Riches Casino are straightforward and competitive compared to industry standards. Here's what you need to know:Welcome Bonus: 35x wagering requirement on the bonus amountDaily Cashback: 10x wagering requirement on the bonus amountFree Spins: Any winnings from free spins typically carry a 35x wagering requirementFor example, if you receive a $100 bonus, you'll need to place bets totaling $3,500 before you can withdraw any winnings from that bonus. It's important to note that different games contribute differently toward meeting these requirements:Slots: 100% contribution (each $1 bet counts as $1 toward requirements)Table Games: 10-20% contribution (varies by game)Live Dealer Games: 10% contributionVideo Poker: 10% contributionAll bonuses have a validity period (typically 7 days for the welcome bonus), during which you must complete the wagering requirements. The casino's terms and conditions provide full details on game contributions and other bonus rules.

Yes, Rocket Riches Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform offers these key features:No app download required – access directly through your mobile browserCompatible with iOS (iPhone/iPad) and Android devicesResponsive design that automatically adjusts to your screen sizeFull functionality including account management, deposits, withdrawals, and customer supportOver 90% of our game library is available on mobileThe mobile experience preserves the same high-quality graphics and smooth gameplay as the desktop version. All games from our major providers including NetEnt, Pragmatic Play, and Evolution Gaming are optimized for mobile play. The touch interface is intuitive, making it easy to navigate the casino and play games on smaller screens. You'll have access to all the same bonuses and promotions on mobile as you would on desktop, ensuring a seamless gaming experience across all your devices.

Rocket Riches Casino offers reliable customer support to assist you with any questions or concerns. You can reach our support team through:Email: support@rocketriches.com (available 24/7, typical response time within 24 hours)When contacting support, it's helpful to provide relevant details about your query, such as your username, the specific issue you're experiencing, and any error messages you've encountered. This helps our team address your concerns more efficiently.Before reaching out, we recommend checking this FAQ section as many common questions are already answered here. For account-specific inquiries, security concerns, or technical issues, our support team is ready to provide personalized assistance. All communications with our support team are confidential and handled with the highest level of professionalism.

At Rocket Riches Casino, we're committed to promoting responsible gambling practices. We believe gambling should remain an enjoyable form of entertainment, not a source of financial or emotional stress. Our responsible gambling features include:Deposit Limits: Set daily, weekly, or monthly limits on how much you can depositSession Time Alerts: Notifications to help you track how long you've been playingSelf-Assessment Tools: Questionnaires to help evaluate your gambling habitsTemporary Time-Out: Take a break from gambling for a specified period (24 hours to 6 weeks)Self-Exclusion Options: Block access to your account for 6 months or longerWe also provide information and links to professional organizations that offer free counseling and support for gambling-related issues. Our customer support team is trained to recognize signs of problem gambling and can guide you to appropriate resources if needed. We encourage all players to gamble responsibly by setting budgets, viewing gambling as entertainment rather than income, and never chasing losses.

Rocket Riches Casino aims to provide smooth and efficient withdrawal experiences. Here are our withdrawal policies:Minimum Withdrawal: $20 for most payment methodsMaximum Withdrawal: $5,000 per transaction, $100,000 per dayProcessing Times:E-wallets (Skrill, Neteller): 0-24 hoursCredit/Debit Cards: 1-3 business daysBank Transfers: 3-5 business daysBitcoin: Usually within 1 hour after approvalAll withdrawal requests undergo a security review, which typically takes 24-48 hours. To ensure faster processing, complete your verification (KYC) process before requesting your first withdrawal. The same payment method used for deposits should be used for withdrawals where possible, as required by anti-money laundering regulations.Weekend withdrawals may take slightly longer to process. For large withdrawals exceeding $10,000, additional verification may be required. There are no fees charged by Rocket Riches for withdrawals, though your payment provider might apply their own fees.

Yes, Rocket Riches Casino operates under a valid gaming license, ensuring that we adhere to strict regulatory standards for fair play, security, and responsible gambling. Our licensing information is displayed in the footer of our website.As a licensed operator, we are required to:Implement strict data protection measures to safeguard your personal informationUse certified Random Number Generators (RNGs) to ensure fair game outcomesMaintain separation between operational funds and player balancesVerify player identities to prevent fraud and underage gamblingProvide responsible gambling tools and resourcesAll games in our library are independently tested and certified for fairness by recognized testing agencies. We also employ industry-standard SSL encryption technology to protect all data transmitted between your device and our servers. Our commitment to operating within regulatory frameworks gives our players peace of mind that they're participating in a secure and fair gaming environment.

Rocket Riches Casino takes a unique approach to player rewards with our Daily Cashback program instead of a traditional tiered VIP system. This means all players, regardless of their playing level, can benefit from our generous rewards structure.Our Daily Cashback offer provides:20% back on daily net lossesLow 10x wagering requirements on cashback bonusesAvailable to all players without complex point systemsNo minimum play requirements to maintain statusThis approach ensures that even casual players receive valuable benefits without having to accumulate points or meet high wagering thresholds. The daily cashback is automatically calculated based on your gaming activity each day and can be claimed within 24 hours after your session.While we don't offer a traditional multi-tier VIP program, high-volume players may receive personalized offers and bonuses based on their playing patterns. Our focus is on providing immediate, tangible value to all our players rather than reserving the best benefits for only the highest spenders.

If you encounter technical issues while playing at Rocket Riches Casino, follow these troubleshooting steps:Refresh your browser or restart the gameClear your browser cache and cookiesTry using a different browser (Chrome, Firefox, Safari, or Edge)Ensure your internet connection is stableDisable any VPN services, which can interfere with gaming platformsCheck that your device meets the minimum system requirementsFor game interruptions during a betting round, our system automatically saves your game state. When you reconnect, you can usually continue from where you left off. If a game disconnects during a spin or hand, the outcome is still determined by the random number generator, and any winnings will be credited to your account.If problems persist after trying these steps, contact our support team at support@rocketriches.com with details about:The specific game experiencing issuesYour device and browser informationAny error messages displayedScreenshots of the problem (if possible)Our technical team will investigate and resolve the issue as quickly as possible.